We only can accept exchanges once the item is in 【New and Good Condition】. You may need to ship back the item to us to make exchange.
Below is the step to make offline exchange:
1. Prepare the item.
2. Take a pc of paper note down your order number, the size and colour you want to exchange, your reason of exchange and your shipping details (name, address, phone number).
3. Prepare repost postage fee and put in an envelope, RM8 for West Malaysia while RM12 for East Malaysia.
4. Go to courier company buy a flyer. After that put the item, the paper notes and the envelope which have postage fee in the parcel, ship to us.
5. Inform us your parcel tracking number so that we can help you to make exchange ASAP once we received.
***Note: Please back to us within 3 working days after you received to make offline exchange.***
The following is our detail:
Attn: Order number & Name
Address: VIRENE SDN BHD. No 19 & 21, Lorong 14, Taman Petani Jaya, 08000 Sungai Petani, Kedah.
Thanks for choosing VIRENE.